Privacy Policy – 99an Pakistan Online Gaming Platform

1 Introduction

At 99an, we take the privacy and security of our members seriously. This Privacy Policy explains how 99an collects, processes, stores and protects the personal information of users who access our platform — whether through the 99an website at 99an.onl or through the 99an mobile application.

By creating an account on 99an and using our services — including Casino, Slots, Live Casino, Fish Games and Sports Betting — you agree to the collection and use of your information as described in this policy. If you do not agree with any part of this policy, please do not use the platform.

We have written this policy to be as clear and straightforward as possible. There is no confusing legal language here — just honest, plain English covering exactly what we do with your data and why. If anything here raises a question, our support team is available around the clock via live chat and can help clarify anything you need to understand.

2 What Information We Collect

The personal information 99an collects falls into a few clear categories. We only collect information that is necessary for operating your account and delivering our services safely.

We do not collect sensitive personal categories such as racial or ethnic origin, political opinions, religious beliefs or health data. Any financial information collected — such as JazzCash or Easypaisa wallet references — is used solely for transaction processing and verification purposes.

3 How We Collect Your Information

99an collects your information through the following channels:

• Direct interactions: Information you provide when registering an account, completing verification, making a deposit or withdrawal, contacting support or responding to surveys or promotions.
• Automated technologies: When you use 99an, our systems automatically record technical data such as your IP address, browser type, device identifiers, pages visited and session activity. This is standard practice across all online platforms and helps us keep the platform secure.
• Third-party payment processors: When you transact via JazzCash, Easypaisa, Raast, Bank Transfer or other supported payment channels, we receive confirmation data from those services to verify that your transaction was completed. We do not store your full banking credentials.
• Identity verification services: If we use a third-party service to assist with CNIC verification or document checking, that service will provide us with a confirmation result rather than storing your documents on their own servers independently.

4 How We Use Your Information

99an uses the personal information we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without letting you know first.

• Account management: To create, maintain and manage your 99an account and process your login securely.
• Transaction processing: To process deposits and withdrawals in PKR and to verify that payment instructions are genuine and authorised by you.
• Identity verification: To confirm your age (18+) and identity as part of the account verification process, which protects all members from fraud and unauthorised use.
• Responsible gaming: To monitor gameplay patterns and flag unusual activity that may indicate a member needs support in managing their gaming habits. This is part of our commitment to member wellbeing.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, account takeover attempts and other misuse of the platform .
• Customer support: To respond to your queries, resolve account issues and communicate with you about your account status, withdrawals or promotions.
• Platform improvement: To analyse how members use 99an — which games are most popular, how the app performs, where members encounter difficulties — so we can improve the overall experience.
• Marketing communications: To send you information about promotions, bonuses and special events such as PSL and T20 cricket offers, where you have opted in to receive such communications. You can opt out at any time through your account settings.

5 Who We Share Your Information With

99an does not sell your personal data to any third party — full stop. We only share your information with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers: JazzCash, Easypaisa, Raast, banks and other supported payment channels receive the minimum necessary information to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: Third-party services used to verify your CNIC or proof of address receive only the documents needed to perform the verification check. Results are returned to 99an and documents are not retained by those services beyond the verification process.
• Technology and hosting providers: The companies that host and operate the technical infrastructure behind 99an may have access to data stored on those systems as part of their service. All such providers are contractually bound to maintain confidentiality.
• Fraud prevention and security services: Specialist services that help identify suspicious activity may process limited technical data — such as IP addresses and device fingerprints — to generate risk assessments.
• Legal obligations: If 99an is required by applicable law or a lawful authority to disclose information, we will comply with that obligation. Where permitted, we will inform the affected member before disclosing.

All third parties who process data on behalf of 99an are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. We do not permit them to use your data for their own independent purposes.

6 How Long We Keep Your Information

99an retains personal data for as long as your account is active and for a reasonable period thereafter to meet legal, compliance and business requirements. The general retention approach is as follows:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure to comply with anti-fraud and record-keeping obligations.
• Transaction records: Financial transaction records — including deposits and withdrawals processed via JazzCash, Easypaisa, Raast or bank transfer — are retained for a minimum period to comply with financial record-keeping requirements.
• Support communications: Records of live chat conversations and email exchanges with our support team are retained to allow continuity of service and to assist with any follow-up queries.
• Technical and usage logs: System logs and technical data are retained for a shorter period and are used primarily for security monitoring and platform diagnostics.

When data is no longer required and retention obligations have been met, we delete or anonymise it securely. Anonymised data — where individual members cannot be identified from the remaining information — may be retained indefinitely for statistical analysis and platform improvement.

7 How We Keep Your Data Secure

99an takes data security seriously and has put in place technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse or alteration. These measures include:

• Encryption of data transmitted between your device and the 99an platform, so that information sent during login, deposit and withdrawal processes is protected in transit.
• Secure storage systems with access controls that restrict who within the 99an team can access personal data, based on their role and operational need.
• Regular security reviews and monitoring to detect and respond to potential threats or unusual access patterns.
• Password hashing and account security features including two-factor authentication options to protect your account from unauthorised login.

While 99an takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a responsibility to keep your login credentials secure. Do not share your password with anyone, and contact support immediately if you believe your account has been accessed without your authorisation.

8 Cookies and Tracking Technologies

99an uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how members use the site. Cookies are small text files placed on your device when you visit the platform.

The types of cookies 99an uses include:

• Essential cookies: These are required for the platform to function — for example, to keep you logged in during a session, to remember your language preference and to process transactions securely. You cannot opt out of essential cookies without losing core platform functionality.
• Analytics cookies: These help us understand how members navigate the platform — which pages are visited most, how long sessions last and where members encounter difficulties. This data is used in aggregate to improve the platform and is not linked to your identity.
• Preference cookies: These remember choices you have made on the platform, such as game settings or notification preferences, so you do not have to reset them every time you log in.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the 99an platform. Most modern browsers allow you to see what cookies have been placed and to delete or block them as you choose.

9 Your Rights Over Your Personal Data

As a 99an member, you have a number of rights in relation to the personal data we hold about you. These rights can be exercised by contacting our support team via live chat or email.

10 Minors and Under-18 Users

99an is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step in the account registration process and we take all reasonable measures to ensure that minors cannot access the platform.

If you are a parent or guardian and believe that a minor has registered on 99an using false information, please contact our support team immediately. We will investigate and, if confirmed, will close the account and delete the associated personal data without delay.

If it comes to our attention at any point during an account's lifetime that the account holder is under 18, the account will be suspended immediately pending investigation and all associated data will be handled in accordance with our obligations regarding minors' data.

11 Changes to This Privacy Policy

99an may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards or improvements in how we communicate our practices to members. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — particularly those that affect how your data is used or your rights as a member — we will make reasonable efforts to notify you directly, either through a notice when you next log in to 99an or via email to the address registered on your account.

We recommend reviewing this Privacy Policy periodically to stay informed about how 99an handles your personal data. Your continued use of the platform after an updated policy has been published means you accept the revised terms.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with us. Our support team is available 24 hours a day, 7 days a week via live chat on the platform.

For formal privacy-related requests — such as a data access request, a request for erasure or a complaint about how your data has been processed — we recommend contacting us by email so that a written record of your request is maintained. Our email address is displayed in the footer of this page.

We aim to acknowledge all privacy-related requests promptly and to provide a full response within a reasonable timeframe. Where a request is complex or where we need to verify your identity before proceeding, we will let you know and keep you updated on progress.

For general platform questions — including account queries, bonus terms or withdrawal status — our FAQ page is a good first stop, and our live chat team can help with anything not covered there.