Terms and Conditions – 99an Online Gaming Platform Pakistan

1 Introduction

Welcome to 99an. These Terms and Conditions ("Terms") set out the rules that apply whenever you access or use the 99an platform — including the website at 99an.onl, the 99an mobile application and any related services we provide. By creating an account, logging in, making a deposit or placing a bet on 99an, you are confirming that you have read, understood and agreed to these Terms in full.

99an provides an online entertainment platform offering Casino games, Slots, Live Casino, Fish Games and Sports Betting markets — including Cricket, PSL, T20 internationals, Football and Esports. All services are provided for recreational entertainment purposes for adult users only.

Please read these Terms carefully. If there is anything here you do not agree with, you should not use 99an. If you have questions about any part of these Terms, you can reach our support team any time via the live chat on the platform or by email.

2 Eligibility

To register and use 99an, you must meet all of the following requirements at all times:

• You must be at least 18 years of age. 99an is strictly an adults-only platform and we do not knowingly allow minors to register or play.
• You must be registering and playing for yourself — not on behalf of another person and not using another person's identity or payment details.
• You must be legally permitted to access online gaming platforms based on your personal circumstances. It is your responsibility to understand and comply with the rules applicable to you.
• You must not already hold a self-excluded account on 99an or have been permanently banned from the platform for any reason.
• You must not be acting in any capacity that would constitute a conflict of interest — for example, as an employee, contractor or partner of 99an or any of its affiliated service providers.

99an reserves the right to request proof of age and identity at any point. If verification requirements are not met within the timeframe requested, your account may be restricted or closed and any balance may be held pending the completion of verification.

3 Account Registration

Each person may hold only one account on 99an. Creating multiple accounts — whether under the same name, a different name, or using different contact details — is prohibited and will result in all associated accounts being permanently closed. Any winnings generated across duplicate accounts may be voided.

When you register, you are required to provide accurate, complete and up-to-date information. This includes your full legal name, date of birth, contact details and any other information requested during the registration process. Providing false information is a breach of these Terms and may result in account closure and forfeiture of balances.

You are solely responsible for keeping your login credentials — username and password — secure and confidential. 99an will never ask you for your password via live chat, email or any other channel. If you suspect that someone else has accessed your account without your permission, contact support immediately to have the account secured.

Account verification may be required at any time. 99an may request documents such as a copy of your CNIC, proof of address or confirmation of your payment method to complete the verification process. This is standard practice on legitimate gaming platforms and is done to protect members against fraud and unauthorised use.

4 Deposits & Payments

99an accepts deposits in PKR through the following payment methods: JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards and other supported mobile wallets. All transactions are processed in Pakistani Rupees and there is no currency conversion required.

All payment methods used to deposit on 99an must be registered in your own name — the same name on your 99an account. Deposits made from third-party accounts are not permitted and may result in the transaction being reversed and your account being reviewed.

Minimum deposit amounts vary by payment method and are displayed in the Cashier section of your account. 99an does not charge deposit fees on its end, though your own payment provider may apply their own charges depending on the transaction type.

Deposits made on 99an are for the purpose of funding gameplay on the platform. Depositing funds without the intention of using them for gaming — for example, to exploit bonus structures or to move money between accounts — is considered misuse of the platform and may result in account suspension and reversal of the transaction.

5 Withdrawals

You can request a withdrawal of your available balance at any time through the Cashier section of your account, subject to the conditions set out in these Terms. Withdrawals are paid out in PKR to the same payment method used for your most recent deposit, or to a verified account in your name.

Before a withdrawal can be processed, your account must be fully verified. Any pending bonus wagering requirements must also be completed before the relevant funds become withdrawable. Details of wagering requirements are shown clearly in each bonus offer.

Withdrawal processing times depend on the payment method selected. JazzCash and Easypaisa withdrawals are typically processed quickly once approved. Bank transfers may take longer depending on your bank's processing schedule. The 99an team aims to review and approve withdrawal requests promptly.

99an reserves the right to carry out additional security checks before releasing a withdrawal. This is done to protect members and the integrity of the platform, not to delay payments. If your withdrawal is subject to a review, you will be informed of what is needed to proceed.

6 Bonuses & Promotions

99an regularly offers bonuses and promotional offers to new and existing members. These include welcome bonuses, reload bonuses, cashback offers, free spins and event-specific promotions tied to cricket events such as PSL and T20 internationals. Each offer has its own specific terms which are published on the Promotions page and must be read before opting in.

The following general rules apply to all bonus offers on 99an unless the specific promotion states otherwise:

• Bonuses can only be claimed by one account per household, IP address or device. Attempts to claim the same bonus multiple times using different accounts will result in the bonus being voided and the accounts being reviewed.
• Bonus funds are subject to wagering requirements before they can be withdrawn. The wagering requirement for each bonus is stated clearly in its terms. Until wagering is complete, only the non-bonus portion of your balance may be withdrawable.
• Some bonuses must be opted into before a qualifying deposit is made. Depositing without opting in first will mean the bonus cannot be applied retroactively.
• 99an reserves the right to withdraw, amend or expire any bonus offer at any time with reasonable notice where possible.
• Bonus funds and winnings derived from bonus funds may be voided if 99an determines that they were obtained through misuse of the bonus system, including but not limited to matched betting, arbitrage or the use of multiple accounts.

7 Gameplay Rules

All games on 99an — including Casino, Slots, Live Casino, Fish Games and Sports Betting — are provided for entertainment purposes. The rules of each individual game are displayed within the game interface itself. It is your responsibility to understand the rules of any game before placing real-money wagers.

Sports Betting markets on 99an are governed by the betting rules applicable to each sport and market type. These rules cover situations such as match abandonment, player withdrawal, result disputes and voided bets. Full sport-specific rules are available in the Sports Betting section of the platform.

In the event of a technical fault, disconnection or any other interruption during gameplay, 99an will make reasonable efforts to resolve the matter fairly based on the game state at the time of the interruption. If a game round cannot be completed due to a system error, the wager for that round will typically be returned to your account balance.

Any bets placed after an event has already started or concluded — whether due to a data feed error, a delay in odds updating or any other technical issue — may be voided at 99an's discretion. Winnings generated as a result of obvious pricing errors or system malfunctions will not be honoured and may be reversed from your account.

8 Prohibited Conduct

The following activities are strictly prohibited on 99an and will result in immediate account suspension, permanent closure and possible forfeiture of balances:

• Creating more than one account or assisting others in doing so to circumvent account restrictions or claim multiple bonuses.
• Using automated software, bots, scripts or any other tools to interact with the platform in ways not available through the standard user interface.
• Attempting to manipulate game outcomes, exploit software vulnerabilities or engage in any form of cheating or collusion.
• Using 99an for money laundering, fraudulent transactions or any activity that is illegal under applicable laws.
• Depositing funds obtained through fraudulent means, stolen cards or unauthorised third-party accounts.
• Sharing your account credentials with others or allowing any other person to access your account.
• Abusing the bonus system through matched betting, arbitrage strategies or systematic exploitation of promotional offers in ways not intended by the platform.
• Engaging in aggressive, abusive or threatening behaviour towards 99an support staff or other members of the community.

99an uses monitoring systems to detect unusual activity patterns. Accounts flagged for investigation may have withdrawals temporarily held during the review process. If a review concludes that prohibited conduct has occurred, the account will be closed and the matter may be referred for further action.

9 Responsible Gaming

99an is an entertainment platform for adults. We take the wellbeing of our members seriously and want gaming on 99an to remain an enjoyable experience. If at any point gaming stops feeling like fun and starts feeling like something you cannot control, we encourage you to take a break and use the tools available to you.

You can set deposit limits, session time reminders and self-exclusion periods through your account settings. Self-exclusion means your account will be closed and you will be prevented from re-registering for the duration you have chosen. Once a self-exclusion is in place, it cannot be reversed early — this is intentional and is there to genuinely support members who need a break.

Gaming should always be done within a budget you are comfortable with. Never chase losses, never gamble with money needed for essential expenses, and never let gaming interfere with work, family or personal responsibilities. For detailed guidance, visit our Responsible Gaming page.

10 Privacy & Data

99an collects and processes personal information in accordance with our Privacy Policy. By using the platform, you consent to your data being collected and used as described in that policy. The Privacy Policy covers what data we collect, how it is stored, how it is used and what your rights are in relation to your personal information.

Your personal data will never be sold to third parties. It is used solely for the purposes of operating your account, processing transactions, communicating with you about your account and platform services, and meeting our obligations around responsible gaming and fraud prevention.

For the full details of how 99an handles your data, please read our Privacy Policy.

11 Limitation of Liability

99an provides its platform on an "as is" basis and makes no guarantees about uninterrupted availability, error-free operation or the outcome of any game or bet. While we work hard to keep the platform running smoothly, temporary downtime, maintenance windows or unforeseen technical issues may occasionally occur.

To the maximum extent permitted, 99an shall not be liable for any indirect, consequential or financial losses arising from your use of the platform — including losses from gameplay outcomes, technical interruptions or reliance on information displayed on the site. Your use of 99an is at your own risk and within your own chosen budget.

Nothing in these Terms limits liability for matters that cannot be excluded by law, including fraud or actions causing personal harm.

12 Changes to Terms

99an may update these Terms from time to time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. For significant changes, we will make reasonable efforts to notify registered members — for example, through a notice on the platform or via email.

Your continued use of 99an after updated Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

We recommend checking this page periodically to stay informed about the current Terms, especially before making a deposit or claiming a promotional offer.

13 Contact Us

If you have any questions about these Terms and Conditions or need clarification on any point, the 99an support team is available 24 hours a day, 7 days a week via live chat on the platform. You can also reach us by email — our contact address is displayed in the footer of this page.

For questions specifically about bonuses, withdrawals or account verification, our support team can usually resolve queries in real time via live chat. For formal complaints or account-related requests, email is the recommended channel so that a written record is maintained.

We also have a comprehensive FAQ page that covers the most common questions about accounts, deposits, withdrawals, bonuses and gameplay rules — it is worth checking there first as your question may already be answered.