Play Safe, Play Smart

Responsible Gaming – Play Smart & Stay in Control at 99an

Gaming on 99an is meant to be fun. This page gives you the tools, tips and honest guidance you need to keep it that way — so you can enjoy Casino, Sports Betting and more on your own terms.

Quick Tools: Set Deposit Limit Session Time Reminder Take a Break Self-Exclusion Get Help

Gaming Is Entertainment — Keep It That Way

At 99an, we genuinely care about the wellbeing of our members. Online gaming — whether that is Casino, Slots, Live Casino, Fish Games or Sports Betting on cricket matches, PSL, T20 or football — is supposed to be an enjoyable pastime. It is a way to add a little excitement to the game, try your luck on the reels or test your sports knowledge with a well-placed bet.

The moment gaming starts to feel like something you cannot control — when you are chasing losses, spending money you cannot afford, or feeling anxious when you are not playing — it has stopped being entertainment. That is when it is time to take a step back, and 99an gives you the tools to do exactly that.

This page is not about lecturing you. We respect that most of our members enjoy their time on 99an responsibly and within their means. This is simply here to make sure every member understands the tools available to them, knows the warning signs to watch for, and feels comfortable reaching out if they ever need support.

99an is for adults only — you must be 18 or above to register and play. Age verification is a required step during account setup and we take it seriously.

The Golden Rules of Responsible Gaming

These are the principles that every 99an member should keep in mind whenever they log in to play Casino, bet on cricket or spin the slots:

Only Play With Money You Can Afford to Lose

Set a budget before you start — whether it is PKR 500, PKR 2,000 or whatever feels comfortable — and stick to it. Never use money set aside for rent, food, bills, school fees or other essentials. Depositing via JazzCash or Easypaisa makes it easy to transfer a specific amount and leave the rest of your wallet untouched.

Never Chase Your Losses

If you have hit your budget limit and things have not gone your way today, walk away. Chasing losses — depositing more in the hope of winning back what you lost — is one of the most common ways that recreational gaming can turn into a problem. Accept that some sessions will not go your way and come back another day with a fresh budget.

Set a Time Limit and Keep to It

It is easy to lose track of time when you are in the middle of a session. Decide in advance how long you are going to play — an hour, maybe two — and use 99an's session time reminder feature to alert you when your time is up. Gaming is better when it fits around your life, not the other way around.

Gaming Should Be Fun, Not a Job

If you find yourself approaching gaming as a reliable income source or a way to solve financial problems, it is worth pausing and reconsidering. No outcome in Casino, Slots or Sports Betting is guaranteed. Treat winnings as a pleasant bonus, not an expectation.

Keep It Balanced With Real Life

Work, family, friends, exercise and rest should always come first. If you notice that gaming is eating into time you would normally spend with people you care about or on responsibilities you need to keep up with, it is a signal worth taking seriously.

Quick Self-Check — Is My Gaming Still Healthy?

Ask yourself these questions honestly. If you answer "yes" to two or more of them, it may be worth taking a break and using one of the responsible gaming tools available in your 99an account settings.

1

Have I spent more on gaming in the past month than I originally planned to?

2

Have I deposited money I could not really afford, or used funds meant for something else?

3

Have I stayed up much later than intended because I was in the middle of a session and did not want to stop?

4

Have I felt irritable, restless or anxious when I was not able to play?

5

Have I tried to win back money I had already lost by depositing more?

6

Have I hidden or been dishonest about how much time or money I spend on gaming?

7

Has gaming started to feel less like fun and more like something I feel compelled to do?

If two or more of the above feel familiar, please consider setting a deposit limit, taking a cooling-off break, or reaching out to our support team via live chat. There is no shame in it — taking control early is always the smart move.

Warning Signs to Watch For

Sometimes the people closest to us notice changes before we do. Whether it is about your own habits or those of someone you know, these are the signs that responsible gaming support may be needed:

Increasing deposit amounts over time to get the same level of excitement

Lying to family or friends about how often you play or how much you spend

Neglecting work, studies or family commitments because of gaming sessions

Borrowing money or selling belongings to fund gaming

Feeling that gaming is the only thing that relieves stress or anxiety

Repeatedly trying and failing to cut back or stop playing

Gaming at odd hours — very late at night or very early in the morning — regularly

Mood swings, irritability or low mood that seem connected to wins and losses

Recognising these signs early — in yourself or someone you care about — makes it much easier to address them. 99an's responsible gaming tools are available at any time directly from your account settings, and our support team is available around the clock via live chat.

Responsible Gaming Tools on 99an

99an has built a set of practical tools directly into your account to help you stay in control. You do not need to contact anyone to use them — just log in and go to your account settings.

Deposit Limits

Set a daily, weekly or monthly cap on how much you can deposit to 99an. Once your limit is reached, the platform will not allow further deposits until the period resets. Whether you use JazzCash, Easypaisa, Raast or bank transfer, the limit applies across all deposit channels. You can lower your limit at any time; increases take effect after a cooling-off period.

Session Time Reminders

Set an alert that notifies you when you have been playing for a specified amount of time — say, 60 or 90 minutes. The reminder appears on screen so you can decide to carry on, take a break or log out. It is a simple tool but very effective at breaking the "just one more round" cycle.

Cooling-Off Period (Take a Break)

Need a short break from the platform? You can set a cooling-off period — anywhere from 24 hours to 30 days — during which your account will be temporarily suspended. You will not be able to log in, deposit or place bets for the duration. This is useful if you feel you have been playing more than you wanted to lately.

Self-Exclusion

If you feel you need a longer or permanent break from gaming on 99an, you can request self-exclusion through your account settings or by contacting our support team via live chat. Self-exclusion closes your account for a minimum period of six months, during which time you will not be able to register a new account or access the platform. This is a serious step and we will honour it fully.

All responsible gaming tools are available free of charge to every 99an member. You do not need to explain yourself or justify why you want to use them. They are there for your benefit and we encourage you to use them whenever you feel they would help.

Common Questions About Responsible Gaming

Yes. Deposit limits can be set directly inside your 99an account settings without needing to contact anyone. Log in, go to Responsible Gaming in your account menu, choose your limit type (daily, weekly or monthly) and enter your preferred amount in PKR. The limit takes effect immediately when you are lowering it. If you want to raise an existing limit, a short cooling-off period applies before the increase comes into force.

Any real-money balance remaining in your account at the time of self-exclusion will be withdrawable. Contact our live chat team and they will process the withdrawal to your preferred payment method — JazzCash, Easypaisa, Raast or your registered bank account — before the account is closed. Bonus balances that have not met wagering requirements may not be withdrawable; our support team will clarify this during the process.

This is a sensitive situation and we understand it is difficult. If you believe a family member has a 99an account and is experiencing problems with their gaming, please contact our support team via live chat. We cannot share account details with third parties, but we can note your concern and take appropriate steps on our end. The most effective first step is usually an open, honest conversation with the person involved — and encouraging them to use the self-exclusion or cooling-off tools in their own account settings.

Yes. Age verification is a mandatory part of the 99an registration and account verification process. Members are required to confirm they are 18 or above at registration, and identity documents — including CNIC — are used to verify this before full account access and withdrawal features are enabled. If we find at any point that an account holder is under 18, the account is suspended immediately and the matter is handled in accordance with our policies on minors.

During a cooling-off (Take a Break) period, your account is temporarily suspended and you cannot log in, deposit or bet. However, if you have a real-money balance in your account, you can contact our support team via live chat to request a withdrawal — your funds remain yours and we will process the withdrawal to your registered payment method (JazzCash, Easypaisa, Raast or bank account) during the break period.
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Our Commitment to You

99an is committed to providing a safe, fair and enjoyable gaming environment for every adult member. Responsible gaming tools are built into the platform — not hidden away — because we believe your wellbeing comes before everything else.

18+
Adults Only

99an is strictly for adults aged 18 and above. If you are under 18, please do not register or attempt to access the platform.

Simple Budget Planner

Before you deposit, ask yourself these three questions:

What is my total entertainment budget this week in PKR?

What portion of that am I comfortable spending on gaming?

If I lose that amount, will it affect anything important in my life?

If question 3 gives you pause, reduce your gaming budget until the answer is a comfortable "no".

Need to Talk?

Our support team is available 24/7 via live chat. If you have concerns about your gaming habits or need help using responsible gaming tools, just reach out — no judgement, just help.

Open Live Chat
Helpful Pages
FAQ Terms & Conditions Privacy Policy About Us
How 99an Supports Responsible Gaming

Six ways 99an actively looks out for its members and keeps the platform a safe, enjoyable place to play.

Flexible Deposit Limits

Set daily, weekly or monthly PKR deposit caps directly in your account. Lower your limit instantly; increases go through a cooling-off period so you cannot make impulsive changes during a tough session.

Session Time Alerts

Choose how long you want to play before 99an pops up a reminder on screen. It is a nudge, not a lock-out — you decide what to do with the prompt, but at least you will know how long you have been at it.

Take a Break Anytime

Activate a 24-hour, 7-day or 30-day cooling-off period whenever you feel like you need a breather. Your account goes quiet, your balance stays safe and you can come back refreshed whenever you are ready.

Self-Exclusion Option

For members who need a longer or permanent break, self-exclusion closes your account for a minimum of six months. We honour this fully — no reactivation during the exclusion period, no exceptions.

Activity History

Your account gives you a full history of deposits, withdrawals, bets and game sessions. Reviewing your actual activity — in PKR — is one of the most grounding things you can do if you are unsure how much you have been spending.

24/7 Human Support

Our live chat team is available around the clock and trained to handle responsible gaming conversations with care and discretion. If you are not sure what tool to use or just want to talk it through, they are there for you.

Play Smart, Stay in Control — Join 99an Today

Create your account and enjoy Casino, Sports Betting, Fish Games and Slots in PKR — with full responsible gaming tools built in from day one. Fun, fair and on your terms.

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